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KNOWLEDGE BASE
Getting started with us
How do I change my account details on Pulsar's website?
How can I provide suggestions for Pulsar GG products and services?
How can I contact Pulsar Gaming Gears support?
See all 5 articles
How to be updated on new upcoming products and restocking?
Where can I buy Pulsar Gaming Gear?
Important Notice: National Holiday Closure from September 16th to 18th 2024
See all 5 articles
Mice & Accessories
Which Pulsar mouse should I buy?
How can I resolve a double-clicking issue with my mouse?
How can I troubleshoot issues with my mouse?
See all 20 articles
How to Resolve Mouse Scrolling Issues
My mouse has a pre-travel click-like bump when I slightly press the button.
Why isn't my Kovaak code working?
See all 8 articles
I have a small hand, how big is the Xlite?
I updated my Xlite and now the wireless is not working?
Is the Xlite gaming mouse ambidextrous?
See all 7 articles
Can I install the Xlite micro bungee on my PC instead of my monitor?
What is the process for installing the Xlite Grip Tape (Thin)?
Why is the middle ring not included in the Superglide feet set?
See all 13 articles
Default settings for eS model
How to Purchase a Replacement eS Dongle for Your Wireless Mouse
Is there any software compatible with eS models?
See all 10 articles
Custom Mouse Production and Shipping Timeline Guide
What You Can Customize in Our Custom Mouse Service
Keyboard & Accessories
What is Red Switch?
What is Mechanical Keyboards?
What is N-Key Rollover
See all 6 articles
What is QMK Firmware?
How to Update Firmware
What is VIA?
See all 21 articles
What brand switch should does this keyboard use?
What brand switches are used in this keyboard?
My Keyboard does not work with consoles (or PS5 or Xbox)
See all 4 articles
Are the key caps hot swappable?
Is this keyboard compatible with non-optical switches?
My keyboard does not work with consoles (or PS5, XBOX)
See all 5 articles
The Lunar switch does not fit my Keyboard.
Does it fit my 5pin kailh pcb?
Do both 3-pin and 5-pin switches fit?
Is it Hot Swap?
Does it work with Console (PS5 PS4 XBOX) ?
It is not working with Fusion SW
See all 5 articles
Is the keyboard hot-swappable?
Can any type of magnetic switch be used?
Can both N-pole and S-pole magnetic switches be used?
See all 22 articles
Software & Download
Where can I download FUSION software for my keyboard?
My Lunar Alloy Rainbow model does not work with Fusion software.
How to Pair Your Wireless Mouse with the Receiver
See all 12 articles
Where can I download the keyboard software?
X2V2, X2H, X2A Firmware Update
Where can I find my Pulsar Gaming Mouse's software?
Order & Shipping
If I refuse to pay Import VAT and Customs duty , what will happen?
What should I do if I forgot my login password?
How can I merge two orders?
See all 14 articles
How long will the delivery take?
Why is my order not shipping?
When will my order ship?
See all 12 articles
Warranty & Return
Where can I find the warranty information?
How to identify the serial number?
What should I do if I received a defective/missing item?
See all 15 articles
How to return a product or send it for repairs/replacement?
Why do I have to pay for shipping when returning a defective item?
10 Days: Replacements and Claims
See all 7 articles
Popular Support Topics
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