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KNOWLEDGE BASE
Getting started with us
How do I change my account details on Pulsar's website?
How can I provide suggestions for Pulsar GG products and services?
How can I contact Pulsar Gaming Gears support?
How to be updated on new upcoming products and restocking?
Where can I buy Pulsar Gaming Gear?
Important Notice: National Holiday Closure from September 28th to October 3rd
Mice & Accessories
How to Resolve Mouse Scrolling Issues
My mouse has a pre-travel click-like bump when I slightly press the button.
Why isn't my Kovaak code working?
See all 7 articles
I have a small hand, how big is the Xlite?
I updated my Xlite and now the wireless is not working?
Is the Xlite gaming mouse ambidextrous?
See all 8 articles
Can I install the Xlite micro bungee on my PC instead of my monitor?
What is the process for installing the Xlite Grip Tape (Thin)?
Why is the middle ring not included in the Superglide feet set?
See all 12 articles
How can I resolve a double-clicking issue with my mouse?
How can I troubleshoot issues with my mouse?
How do I change the DPI?
See all 14 articles
Keyboard & Accessories
What is Red Switch?
What is Mechanical Keyboards?
What is N-Key Rollover
See all 5 articles
Is it Hot Swap?
Does it work with Console (PS5 PS4 XBOX) ?
It is not working with Fusion SW
See all 5 articles
What brand switch should does this keyboard use?
What brand switches are used in this keyboard?
My Keyboard does not work with consoles (or PS5 or Xbox)
See all 4 articles
Are the key caps hot swappable?
Is this keyboard compatible with non-optical switches?
My keyboard does not work with consoles (or PS5, XBOX)
See all 5 articles
The Lunar switch does not fit my Keyboard.
Does it fit my 5pin kailh pcb?
Do both 3-pin and 5-pin switches fit?
Software & Download
Where can I download FUSION software for my keyboard?
My Lunar Alloy Rainbow model does not work with Fusion software.
How to pair a Pulsar wireless mouse?
See all 9 articles
Where can I download the keyboard software?
X2V2, X2H, X2A Firmware Update
Where can I find my Pulsar Gaming Mouse's software?
Order & Shipping
Do I have to pay import duties and VAT?
What should I do if I forgot my login password?
How can I merge two orders?
See all 12 articles
How long will the delivery take?
Why is my order not shipping?
When will my order ship?
See all 10 articles
Warranty & Return
Where can I find the warranty information?
How to identify the serial number?
What should I do if I received a defective/missing item?
See all 14 articles
How to return a product or send it for repairs/replacement?
Why do I have to pay for shipping when returning a defective item?
10 Days: Replacements and Claims
See all 7 articles
Still need help?
Please feel free to reach out to us by submitting a ticket at any time!
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