You cannot change your order after 8am of the next business day after your order (Korean Time). To modify your order, you must make a request through our portal by submitting a ticket and selecting "Cancel and Edit" If you have an issue signing... View Topic
Updated: 2022-11-08 If your mouse wireless stopped working after updating your mouse firmware, this can easily be fixed by updating your receiver's previous firmware. To receive the firmware, please contact us on pulsar.gg/support and include the fo... View Topic
Update your account details like name, email address, phone number or address, anytime by following these steps: Select account details from the menu bar. Click edit icon on the field you'd like to change. After you’ve added the updated detail... View Topic
If you wish to return your item within 30 days of purchase, for any reasons: Submit a ticket and select "30 days returns", including the SKU items you wish to return Take a picture of the items showing the state of your product.... View Topic
The SKU is the code of your model. It is usually found on the fox of your product, it is usually composed of a combination of 4 to 10 letters and digits. Mice: ▶ Xlite Series Xlite Wired : PXD01, Black Xlite Wired : PXD02, White Xlite Wireless : ... View Topic
Disassembling your mouse may affect your warranty, and you should ask permission by submitting a ticket on pulsar.gg/support Any part broken during this process or by doing something unintended or using the mouse in an unintended matter may not be covered ... View Topic
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You can always contact us through submitting a ticket!
