We ship out every order on every business days at 8AM, Korean time. Express (DHL, Fedex) Shipping time: 8AM (Business days, Korean time) Examples: Orders made on a Thursday at 5PM PST will ship on the next Sunday at 4PM PST (Longest processing... View Topic
You can send a request to modify your order if your request was sent before the shipping time of your order. To check the shipping time of your order, please refer to this article: When will my order ship? To modify your order, you must make a request t... View Topic
If you wish to return your item within 30 days of purchase, fro any reasons: 1) Submit a ticket Please submit a ticket and select "30 days returns", including the items you wish to return, and pictures showing the state of your product. ... View Topic
If your mouse is intermittently disconnecting, randomly missing movement and inputs you might have a broken or damaged mouse cable. This video guide below shows an easy, step-by-step process on how to replace the mouse cable. *The cable is not... View Topic
Firmware Download Link Xlite Wireless Update You will need to update both mouse and receiver. You will need one extra mouse. The extra mouse should not use 3370 sensors. Xlite wired is fine. Notice: 1. If you have multiple units of Xlite wirele... View Topic
Still need help?
You can always contact us through submitting a ticket!
