Order

If I refuse to pay Import VAT and Customs duty , what will happen?
If you are an international shopper, it is important to understand the VAT and Customs duty policies in your country. When you purchase a product from a for...
Wed, 7 Aug, 2024 at 8:57 PM
What should I do if I forgot my login password?
If you forgot your login password for Pulsar.gg, don't worry, there are a few steps you can take to regain access to your account.  Firstly, you can tr...
Fri, 31 Mar, 2023 at 2:47 AM
How can I merge two orders?
Orders are not automatically merged. If you have made two separate orders, they will be shipped separately, and you will pay the shipping fees twice. If you...
Thu, 16 Mar, 2023 at 7:23 PM
How can I cancel or modify my order?
The deadline for cancelling or modifying your order is 8am KST on the next business day after placing it(Korean Time). To modify your order, there are t...
Fri, 28 Jun, 2024 at 3:41 AM
My shipping option displays as "Shipping", what does it mean?
This happens when one product is only available in one location, and one is only available in another warehouse. Both shipping costs are added up together, ...
Sun, 30 Jul, 2023 at 9:26 PM
Why is shipping so different on this model?
If you live in the USA, you may have noticed that some products' shipping fees vary a lot from model to model, and day to day. This is due to their avai...
Thu, 18 May, 2023 at 12:59 AM
When will I receive my refund?
Payment Company Refund processing time: PaymentWall: 5-20 Business days Paypal: Instant-3 Business days If you have any issues with a paypal transaction,...
Thu, 16 Mar, 2023 at 7:23 PM
What is my order status?
To view your order status, you need to go to your order status page. The link was sent to you when you placed your order. The confirmation email was sent to...
Thu, 30 Mar, 2023 at 8:26 PM
How can I buy and use a gift card?
1. Go to pulsar.gg/products/pulsar-gift-card 2. Select the amount 3. Add to cart 4. Enter your address, you must make sure to enter an accessible email, as ...
Fri, 23 Jun, 2023 at 4:12 AM
Any updates on my order?
To check the current status of your order, there are two solutions: 1. Go to account.pulsar.gg and log in with the email you used when making your order. ...
Mon, 7 Aug, 2023 at 7:42 PM