Are you using Lunar Alloy Rainbow Models? PK001, PK002, PK003. 

The Rainbow models do not work with the Software. 

The rainbow models are simple plug-and-play. We intentionally made it this way so you do not have to use software to control the keyboard. 

You can do pretty much the same customization as the software using FN+"XX" key shortcuts. 

To learn more about the FN(function)+"XX"key shortcuts, please click here