Warranty

Where can I find the warranty information?
Our repair services are only available if purchased from our official website (pulsar.gg), Amazon. The warranty coverage is provided by the seller rathe...
Thu, 25 Apr, 2024 at 9:10 PM
How to identify the serial number?
You can usually find the serial number on the back of the product.
Tue, 23 Aug, 2022 at 9:38 PM
What should I do if I received a defective/missing item?
You must report any defect within ten days after receiving your item. You will be given a replacement if possible. If we are unable to replace the item due...
Thu, 7 Sep, 2023 at 3:58 AM
What is my SKU?
The SKU is the code of your model.  It is usually found on the box of your product, it is usually composed of a combination of 4 to 10 letters and digits. ...
Thu, 4 Jan, 2024 at 2:25 AM
Who should I contact for if I have an issue with my product?
Store Policy Returns, refunds, shipping issues, and payment issues are all store policies, not warranty policies, so for these, you must contact your selle...
Thu, 6 Jun, 2024 at 8:11 PM
General Warranty Information
Q: What is the Pulsar Gaming Gears Limited Warranty Policy? A: The Pulsar Gaming Gears Limited Warranty Policy outlines the terms and conditions for warran...
Thu, 25 Apr, 2024 at 9:10 PM
2 Years: Repairs
Q: What's covered by the 2-year repair warranty? A: Defective items are repaired for 2 years after the purchase date. Q: What if the product can...
Thu, 24 Aug, 2023 at 5:30 AM
Repairs and Replacement Parts
Q: What evidence do I need for repair requests? A: Provide evidence of the defect and follow the tests requested. Q: Can I return a non-defective produ...
Thu, 24 Aug, 2023 at 5:30 AM
What are the limitations of liability?
 Pulsar Gaming Gears is not liable for incidental or consequential damages beyond the purchase price.
Thu, 24 Aug, 2023 at 5:33 AM
What if my product is out of warranty?
For products beyond the warranty period, Pulsar Gaming Gears offers paid post-warranty repair services.
Thu, 24 Aug, 2023 at 5:33 AM