If you are unable to fix an issue on your mouse, you must try to identify the origin of the issue, and find out if there is a part of your products that is defective. If your product is defective, contact your seller. If you bought from Pulsar.gg, send us a ticket on pulsar.gg/support mentioning that you have tried all the tests included in this article, and we will help you fix the issue, send you replacement parts or repair your product.
Here are a few things you should try to identify the cause of your issue and see if you can fix it yourself:
Check the manual instructions: https://cdn.shopify.com/s/files/1/0455/0914/8840/files/Pulsar_Wireless_software_manual_882657c2-5c5d-4c80-a560-a4e8f1e1b133.pdf?v=1662103620
https://cdn.shopify.com/s/files/1/0455/0914/8840/files/Manual_X2_Wireless_Gaming_Mouse_Quick_Setup_Guide_V.01.pdf?v=1659410768
Computer and set up test:
- Have you tried a different PC?
- Have you tried a different USB port?
- Have you tried disabling and enabling your mouse and USB drivers? (Windows Menu>Device Manager> Mice and other pointing devices> disable driver > enable driver, Universal Serial Bus controllers> disable driver > enable driver)
- Have you tried removing all other devices plugged in your PC?
- Can you hear a sound from your computer when you plug in the receiver?
- Have you tried putting away any objects on your set up that may interfere with the signal?
- Have you tried a different mouse pad?
Software test:
- Have you tried uninstalling and reinstalling the latest software?
- Have you tried updating your mouse's firmware?
-Have you tried updating the firmware of the receiver?
More information on how to do that on this page:
https://support.pulsar.gg/support/solutions/articles/67000682624-how-can-i-update-the-firmware
https://www.pulsar.gg/pages/download-xlite-wireless
- Have you tried changing the sensitivity, scrolling speed, double click speed, LOD, Ripple Control, Motion Sync, Polling rate and DPI settings?
- Have you tried pairing your mouse again?
More information on how to pair your device on this page:
https://support.pulsar.gg/support/solutions/articles/67000682285-xlite-wireless-pairing
Battery test:
- In the Xlite Wireless software, change your polling rate to 125Hz, and DPI Effect to OFF, how many hours does your battery last?
- When plugging your mouse into your computer, what is the color and effect of the LED?
- Turn off your mouse, plug it in directly with the cable, does it work? What color and effect is the LED?
Switch test:
- Try this test: https://www.onlinemictest.com/mouse-test/
Cable test:
- Have you tried using a different cable
- Have you plugged in the cable all the way in the mouse? (Halfway only charges)
- Have you tried the cable on a USB charger?
- Have you tried the cable on a different device such as a USB-C phone?
- Have you tried plugging in the receiver directly in your USB port?
- Does your mouse LED react when plugged in?
Receiver problem:
- Does your mouse work in wired mode?
- Have you tried a different USB port?
- Have you tried disabling and enabling your mouse and USB drivers? (Windows Menu>Device Manager> Mice and other pointing devices> disable driver > enable driver, Universal Serial Bus controllers> disable driver > enable driver)
- Have you tried putting away any objects on your set up that may interfere with the signal?
- Have you tried removing all other devices plugged in your PC?
- Have you tried pairing your mouse again?
More information on how to pair your device on this page:
https://support.pulsar.gg/support/solutions/articles/67000682285-xlite-wireless-pairing
- What color and effect is your mouse’s LED when turned on and not plugged?
- Have you tried a different computer?
Mouse LED Signal meaning:
Off= No power
Yellow/Orange blink every 1 second = Charging
Yellow/Green blink every 0.5 second = Pairing Mode (Activated by pressing Left, Right and scroll clicks for 3 seconds)
White/Blue blink every 4 seconds = Bricked, PCB needs to be replaced
Blink Red= Out of battery
Steady White= Fully charged, plugged in
Keyboard
- Have you tried changing the switch of your key using the tool that was provided in the box?
- Have you tried updating your software?
- Have you tried resetting your current profile on your PulsarFusion software?