You must report any defect within ten days after receiving your item. You will be given a replacement if possible. If we are unable to replace the item due to low stock, you will be fully refunded instead. If 10 days have passed, you can either: - Retu... View Topic
Due to the upcoming holidays in Korea, our customer service will be unavailable on May 1st and from May 3rd to May 6th. We will respond to all inquiries as soon as we return, although we expect delays due to the high volume of inquiries received during the... View Topic
Checking if Your Mouse Double Clicks If you are experiencing issues with your mouse double clicking, there are a few simple steps you can take to diagnose and fix the problem. Here is a step-by-step guide to help you troubleshoot your mouse: ... View Topic
When updating the firmware, please disconnect all other mice and dongles from your computer. This firmware update process applies to X2v2, X2H, X2A, Xlite v3, and their compatible 1K and 4K dongles. Important Notes: Update the dongle firmware first ... View Topic
We truly value your input—your suggestions play a big role in helping us improve and deliver the best possible experience. If you have an idea you'd like to share, we invite you to join our dedicated Discord server: pulsar.gg/discord (or simply cl... View Topic
When is TenZ mouse going to be available for purchase? April 14th, 8PM PST Can it be purchased from my country? Where can I purchase it? It will be available in 20+ countries. You can go here to check our X/Twitter post with more details about avai... View Topic
Still need help?
You can always contact us through submitting a ticket!
