Q: What evidence do I need for repair requests?
A: Provide evidence of the defect and follow the tests requested.
Q: Can I return a non-defective product for repair?
A: If the product is not defective, you'll pay for shipping to and from the repair center.
Q: What happens if parts are replaced during repairs?
A: Components that need replacement may be substituted with new stock parts.
Q: Do you offer temporary replacements during repairs?
A: No, temporary replacements or loaner products are not provided.
Q: What if the serial number needs replacement during repairs?
A: The serial number may be substituted with a new one if needed.