Q: What is the Pulsar Gaming Gears Limited Warranty Policy?
A: The Pulsar Gaming Gears Limited Warranty Policy outlines the terms and conditions for warranty coverage on our products.
Q: Does the warranty apply to all sellers?
A: The warranty only applies to products bought directly from Pulsar Gaming Gears' official stores (pulsar.gg, Amazon, and Newegg). For purchases from other sellers, refer to their warranty policies.
Q: What do I need to claim warranty service?
A: You need a valid proof of purchase (sales receipt or order number) and the product's serial number.
Q: How can I register my product's warranty?
A: You can register your warranty at pulsar.gg/register.
Q: Do different models have different warranty terms?
A: Yes, different models may have varying warranty policies and terms.
Q: Can I modify or customize the product without voiding the warranty?
A: Customizing or modifying the product without authorization may void the warranty. Request authorization at pulsar.gg/support.
Q: Can I return a product to a different address or country?
A: Warranty services are provided at the original address and country. Contact us for authorization if returning from a different address or country.
Q: What compensation options are available for refunds?
A: Compensation options include a replacement of the same item, a different item of similar value, or a gift card/discount coupon depending on the circumstance.
Q: What items are required when submitting a warranty coverage request?
A: You may need an internet connection, a computer to submit forms, a printer for shipping labels, video evidence of defects, and measuring devices.