How to Find Your Serial Number for Warranty Claims To process your warranty claim, you’ll need your product’s serial number. Here’s how to find it: Check the Underside The serial number is usually located on the bottom of your device. Flip it over to... View Topic
A : Unfortunately, the ES mouse does not support remapping or macro functionality. Since there is no dedicated software provided, custom key settings or macro registrations are not possible. *The eS mouse is designed for competitive eSports, functio... View Topic
If you're having trouble pairing your wireless mouse with the receiver, don't worry, we're here to help. Follow these simple steps to get your mouse up and running in no time. 1. Download the pairing tool and run it C... View Topic
When updating the firmware, please disconnect all other mice and dongles from your computer. This firmware update process applies to X2v2, X2H, X2A, Xlite v3, and their compatible 1K and 4K dongles. Important Notes: Update the dongle firmware first ... View Topic
If you are experiencing issues with your mouse or simply want to ensure that it is running on the latest firmware, you can easily update it by following these simple steps: 1. Connect the Mouse and Dongle via Wired Connection: Need Two ... View Topic
All Pulsar dongles include an LED light. While useful, some people prefer to turn it off for a cleaner look or to reduce distractions while gaming. If you have a 1K dongle, this unfortunately isn’t possible, as the LED cannot be turned off. However, th... View Topic
Still need help?
You can always contact us through submitting a ticket!
