The deadline for cancelling or modifying your order is 8am KST on the next business day after placing it (Korean Time).


To modify your order, there are three ways:

1. Find your order confirmation email, click on "view my order" and then click on "Cancel"

2. Go to pulsar.gg and log in, then go to your profile page and click on "Cancel'

3. Submit a support ticket and select "Cancel and Edit". If you do this, please feel free to let us know your order number starting with PGG when you contact us. If that information is not present in your message, we may not be able to identify your purchase and therefore we won't be able to cancel it before the deadline.

For pre-orders, the cancellation/edit deadline is 8am (Korean Time), one day before the official shipping date.

Example:
Bruce Lee X2 Limited edition
Shipping date: 16th
Cancel deadline: 15th, 3pm PST Winter Time

If you have an issue signing into our support website, please send an email at support+login@pulsar.gg and we will create an account for you which you can use to create a support ticket.

To check the shipping time of your order, please refer to this article: When will my order ship?

Here are examples of modifications you can request:

- Cancellation

- Removing an item

- Adding an item
- Changing the shipping address/information

If you wish to change your address, please send us the information before the deadline using the following format, in which all fields are clearly distinguished:

Country:

First name:

Last name:

Address:

Apartment/suite (if needed):

Suburb:

State/territory:

Postcode:

Phone number:

Order number starting with PGG:

If your request is about changing the shipping method, please specify which shipping method you want to use.

Ambiguous requests may end up in order cancellations (and we can't guarantee stock will be available after cancelling your order, please note that someone else may get the product that was in your purchase before you create a new order). Therefore it is recommended that you include detailed information on how you wish to change your order. For example if you wish to change a product, please include if you wish to send the product anyway in the case where that product is unavailable, or if you wish to cancel it either way. In addition, please let us know your order number

If you make your request after the order is processed and fulfilled (8AM, next business day, Korean Time), your product will have already been fulfilled, and you will have to wait until you receive the product and return it within 30 days, however the shipping fees will not be refunded. More information on returns on this article: How to return a product?:step by step



Shipping Schedule Example:

Orders are not automatically merged.
If you have made two separate orders, they will be shipped separately, and you will pay the shipping fees twice. If you wish to merge the orders, you must request one of your order to be cancelled and refunded, and the other order to be modified with the item added. An invoice will be sent to you and your order will be shipped when your invoice has been shipped, on the next fulfillment schedule.