You can send a request to modify your order if your request was sent before the shipping time of your order. To check the shipping time of your order, please refer to this article: When will my order ship?
To modify your order, you must make a request through our portal by submitting a ticket and selecting "Cancel and Edit (Unfulfilled orders)"
Here are examples of modifications you can request:
- Removing an item
- Adding an item
- Changing the shipping address/information
Ambiguous requests may end up in order cancellations, because we will not risk sending a product until we are sure that it is the one you wish to order. Therefore it is recommended that you include detailed information on how you wish to change your order. For example if you wish to change a product, please include if you wish to send the product anyway in the case where that product is unavailable, or if you wish to cancel it either way.
If you make your request after the shipping time, your product will have already been fulfilled, and you will have to wait until you receive the product and return it within 30 days, however the shipping fees will not be refunded. More information on returns on this article: How to return a product?:step by step