If you see duplicate charges on your bank statement after placing an order on Pulsar.gg, it might be due to a technical glitch or a payment processing error. We apologize for any inconvenience caused by this issue. You will be refunded automatically within 24 hours.

The issue of being charged twice can sometimes occur when using the express PayPal option during the checkout process.

If you used Paypal Express, Paypal may pre-charge you before you complete your payment. If you do not complete your payment, they will refund you within a few hours. This allows you to make your purchase quickly and to be sure that your order goes through as soon as you press the button.

If you use an other payment method, and there is only one item left in stock, the first accepted payment will be the one who can purchase the item, and the other payments will be refunded.

If you were charged twice, and have still not received your refund after 24 hours, please contact us by creating a ticket and selecting "Shipping and Payment issue"