If your code is not working, contact pulsar.gg/support (Select general information>technical issue) and provide the following in your ticket:

- Where you purchased your item
- Your order number
- Your serial number
- Your Kovaak code

- Your full name
- Your Steam ID
- A picture of the back of your mouse next to the card, the serial number on your mouse and the code on the card should be visible

We will re-activate your code as soon as possible.