We want to ensure customer satisfaction with our refund policy. If you change your mind about a product, you can take advantage of our 30-day refund policy. However, please note that for non-defective products, customers are responsible for the shipping fees associated with returning the item.
Additionally, our 2-year warranty guarantees that you will have a functioning device for two years. If your product is defective and falls within the warranty period, we will either repair it or replace it, depending on the circumstances. However, please note that we do not offer refunds for warranty claims.
If you receive a defective item and also wish to return it due to a change of mind, you have the option to send it for repairs/replacement first, and once it is no longer defective, if you still do not want it, you can request a partial refund. Alternatively, you can choose to send it back for a partial refund right away, without opting for repairs, but we are not responsible for the shipping fees. We strive to provide excellent customer service and will work with you to find the best solution for your situation. However, please note that the refund amount may be adjusted based on the condition of the returned item. We appreciate your understanding in this matter.
Thank you for your support. If you have any further questions or concerns, please feel free to contact our customer service team for assistance on pulsar.gg/support
Note: This message is for informational purposes only and does not constitute legal or financial advice. Please refer to the specific refund and warranty policies of the company in question for accurate and up-to-date information.