We sincerely apologize for any inconvenience this may cause.

✅ Things to check to determine whether this guide applies to the issue :

- The mouse is not working at all, either in wired or wireless mode

- The mouse is still using the initial firmware version (v1.54)

✅ Troubleshooting steps

1. ** Important ** Please disconnect the cable from the mouse.

2. Use the On/Off switch on the bottom of the mouse to turn it off and then back on.

3. Connect both the mouse and the wireless dongle to your PC at the same time.

4. Download and install the latest firmware available on our official website.

For detailed instructions on how to update the firmware, please refer to the Q&A section below.

 ->  How to update the firmware of your ZywOo mouse?

Once the process is finished, your mouse should function normally again.

If these steps don't resolve the issue, or if you have any questions, please feel free to contact us by submitting a ticket at pulsar.gg/support.