We want to ensure that your order is processed smoothly and efficiently.
In order to do so, we require all customers to complete a real-name verification process.
This is a mandatory step to comply with Taiwan Customs regulations.
To complete this process, please follow the steps below (This process needs to be done only once) :
- Download and install the "EZ WAY" app on your mobile phone from the App Store or Google Play Store.
- Enter your personal information accurately in the app. This includes your full name, address, and identification details.
- The app will then send your information to your mobile carrier for identity verification.
- Once your information is verified, the carrier will send an authentication message to your mobile phone.
- Your verified information will then be sent to Taiwan Customs, completing the registration process.
It is important to note that failure to complete this real-name verification process may result in your order being put on hold. To avoid any delays in the processing of your order, we kindly ask that you complete the real-name verification as soon as possible.