Last update: 2023-07

The shipping rates will depend on the size of your package, the shape, weight, contents, and your location.



1. Free Shipping

Free shipping can apply to US orders for products available in our US warehouse and shipped with USPS Economy. To check if a product is available in our USA warehouse, create an order with that product only, enter a US address, and check if a USPS option appears during checkout. To be eligible for free shipping, your order must be over 100 USD and should not contain a mousepad.

If your product is not available in our USA warehouse and is available at Pulsar Gaming Gears HQ, it can be shipped with DHL internationally, however, free shipping will not apply.

If one part of your order is eligible for free shipping, and the other is not, the shipping option will appear as "Shipping" and the rate will be the shipping price of the item shipped with DHL. In that case, we recommend making two separate orders to avoid confusion

2. USPS Economy & Priority

For orders under 100 USD, including products available at our USA warehouse, the rates are as followed:

Mice, Keyboards, and Accessories:

- Economy: 4.99 USD
- Priority: 8.95 USD

If your order is over 100 USD and wish to opt for the Priority shipping option, please send a ticket, and select "Cancel and Edit" before the cancellation deadline is past.


Mousepads:

- Economy only: 14-19USD

Note: Glass Mouse Pads are currently not available at our US warehouse.

3. DHL

We ship to every country with DHL except these countries:

Ascension Island, Belarus, Botswana, British Indian Ocean Territory, British Virgin Islands, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Islands, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Djibouti, Equatorial Guinea, Eritrea, Eswatini, French Polynesia, French Southern Territories, Gabon, Gambia, Guernsey, Guinea, Guinea-Bissau, Guyana, Isle of Man, Japan, Lesotho, Liberia, Madagascar, Malawi, Mali, Mauritania, Mozambique, Namibia, Niger, Norfolk Island, Palestinian Territories, Pitcairn Islands, Russia, Rwanda, São Tomé & Príncipe, Seychelles, Sierra Leone, Sint Maarten, Somalia, South Africa (1 of 9 provinces), South Georgia & South Sandwich Islands, South Korea, South Sudan, St. Helena, St. Pierre & Miquelon, Sudan, Svalbard & Jan Mayen, Timor-Leste, Tokelau, Tonga, Tristan da Cunha, U.S. Outlying Islands, Ukraine, United States (Armed Forces Americas/Europe/Pacific), Wallis & Futuna, Western Sahara, Zambia, Zimbabwe

If your country is not on the list but you are unable to check out, the product may be out of stock. If it is shown as "In stock" on our website, it may be that the product is only available at our US warehouse which only ships to US addresses. To check if your address is eligible, try purchasing another product, if a shipping option appears, your address is eligible for shipping. You can also contact us directly for more help.


Products shipped with DHL are shipped directly from our HQ Warehouse in South Korea. Minimum shipping fees vary from 16.95 USD to 23.95 USD depending on your location. Shipping fees will also accumulate according to the weight and shape of a product.

4. Xroute

Available countries: Taiwan, Singapore, Hong Kong, Malaysia, Brunei
Minimum Rate: 5 to 7 USD

5. FedEx

Available country: Canada
Rates: 16.95 to 46.95USD

6. "Shipping"

If you make two orders that ship with different shipping profiles/ locations or with, the rates will be added up, and your order may be split into two separate shipments. In that case, we recommend that you make two orders separately to avoid confusion.

For information on this article: https://support.pulsar.gg/support/solutions/articles/67000714382-my-shipping-option-displays-as-shipping-what-does-it-mean-

7. Duties & Other Taxes

The checkout price does not include import taxes and duties, you will have pay this when receiving product in your country. Please check if your country requires taxes or import duties payments on the products you wish to order before making your purchase. Generally, this does not apply to USA orders and applies mostly to South America, Canada, Europe, and the Middle East.



Please note that the purpose of this FAQ is to give brief guidance on what to expect. The rates and conditions may have changed over time, this article does not guarentee that the prices will be as indicated and should only be used to get a general idea and understanding of how we ship and charge on www.pulsar.gg