If you see duplicate charges on your bank statement after purchasing on pulsar.gg, please don't worry. This is usually a temporary issue caused by payment processing setups or inventory limits, and you will be refunded automatically within a few days.
Here are the two main reasons why this happens :
✅1. If You Used "PayPal Express Checkout"
Why it happens: PayPal Express may apply a pre-authorization charge (pre-charge) to your account before you completely finalize the payment. This system is designed to secure your funds so your purchase can go through instantly the moment you click the button.
The Solution: If you did not complete the checkout process or if the session timed out, PayPal will automatically release the pre-charged funds and refund you within a few days.
✅ 2. If You Used "Paymentwall"
Why it happens: When checking out via Paymentwall, a double charge can occur due to a temporary network timeout or a failed initial attempt while communicating with your local bank. The first attempt may be flagged as a pending charge by your bank, even if the transaction wasn't fully completed on our site.
The Solution: Paymentwall automatically audits these failed or duplicate pending transactions. The duplicate amount will be canceled and released back to your bank account automatically within a few business days.
✅ 3. When will I get my money back?
Timeline & Action: Most duplicate charges or pending authorizations are cleared automatically by PayPal, Paymentwall, and your local bank within a few business days. If you still have not received your refund after 3–5 business days, please contact your bank or payment provider directly, as they hold the legal authority to release pending funds.