1. Estimated Shipping Times
Please note that these shipping times are estimates in business days (excluding weekends and holidays) after the package has left our warehouse.
From South Korea Warehouse
Carrier & Service | Estimated Delivery Time | Region / Note |
|---|---|---|
| DHL INT EXPRESS | 2-5 business days | Global |
| FedEx EXPRESS | 2-5 business days | Canada, UK, EU |
| RINCOS (Economy) | 10-20 business days | Global |
| (※ China Orders: Please write your shipping address in Chinese to avoid delays.) |
2. Important Factors to Consider
Fulfillment Time : The total delivery time is [Fulfillment Time + Shipping Time]. Shipping times listed above do not include the time it takes to process and pack your order.
Special Items (e.g., Custom Products): Some items require extra preparation. Custom products generally take around 30 business days to be crafted before they can be shipped.
Delays May Occur: These periods are estimates and are not guaranteed. Shipments can be delayed due to customs clearance, local courier issues, or weather conditions. (Applies only to orders made on pulsar.gg)
3. Contact Customer Support
If you have any questions regarding your shipment, please contact the appropriate support channel :
EU Orders: Email us at support@pulsargg.eu
USA Orders: Submit a support ticket via Pulsar USA Support
Other Regions: Please submit a ticket through our main website.