⚠️ Important Note for International Shoppers : Product prices do not include Import VAT or Customs duties. As an international buyer, you are responsible for these local government taxes, which vary based on your country’s policies and the item's value.
If you refuse to pay the taxes, two things can happen:
Scenario | Product Price | Initial Shipping Fee | Return Shipping Fee | Customs Duty & Import VAT (10-15%) | Total Checkout Price | Final Refund |
Example A (Refund available) | $100 | $20 | Varies by country (Carrier's rate applies) | Customs duty + Import VAT | $120 | (Product Price - Deductions) |
Example B (No refund /Destroyed) | $20 | $15 | Varies by country (Carrier's rate applies) | Customs duty + Import VAT | $35 | $0 (Destroyed) (If return costs & Customs duty exceed item value, it will be destroyed with no refund) |
⚠️ Important Notice on Customs Tax Deductions : If you refuse to pay the customs duties and taxes, the local customs office will charge these unpaid fees directly to the sender (us) to process the return. Therefore, all advanced customs duties, import VAT (10-15% of the product price), initial shipping fees, and return shipping fees will be strictly deducted from your final refund. If the total deduction amount exceeds the product price, no refund will be issued, and the package may be destroyed.
⏳ Refund Processing Time : Your refund will only be processed after the package has been successfully returned to our warehouse and inspected. Please note that international return shipping can take anywhere from 2 to 6 weeks, depending on the country and carrier.
If you have any questions or concerns about customs duty, please contact your shipping carrier or send us a ticket!