No, we do not sell parts separately. We do not sell any parts, including the shell, side buttons, and PCB etc. Unfortunately, it is not possible to purchase separate parts for self-repair. However, if the product is defective, it can be repaired thro... View Topic
If you experience any connection issues with your eS mouse or need to reconnect it, you will require the eS exclusive repair tool. As it is not yet available on the website, kindly raise a ticket at https://support.pulsar.gg/support. Specify your m... View Topic
We cannot provide a specific restocking date for the item that is currently out of stock. This is due to various environmental and shipping factors that may affect the timing of the restock. This may cause inconvenience and frustration, but please know t... View Topic
Delivery to areas classified as military zones may be restricted due to military reasons. Therefore, delivery to these classified military zones is not possible, and we ask for your understanding. Please use a different address if possible and note that... View Topic
1. The mouse is not paired with the receiver: If you received a new mouse and it was not working wireless out of the box, it may need to be paired with the receiver again. To do that, please follow the instructions in this article: - Try pairing yo... View Topic
If you wish to return your item within 30 days of purchase, for any reason: Submit a ticket and select "30 days returns", including the SKU items you wish to return Take a picture of the items showing the state of your product. ... View Topic
Still need help?
You can always contact us through submitting a ticket!