If the custom DPI mode is not working even after following the manual, please try the following steps: <IMPORTANT> When updating the firmware, please update the dongle first and then update the mouse firmware. Check Firmware: Ensure ... View Topic
This could be caused by diverse issues. 1. Make sure you downloaded the latest version of the software https://www.pulsar.gg/pages/download 2. Make sure that you are using a compatible computer: currently only Windows 7 and above are supported. 3. Close ... View Topic
At Pulsar, we understand the frustration of finding out that the item you want is out of stock. We apologize for any inconvenience this may cause. However, we want to make it easy for you to know when the product is restocked. Here's how: ... View Topic
To check the current status of your order, there are two solutions: 1. Go to account.pulsar.gg and log in with the email you used when making your order. Or 2. Find your order confirmation email, and click on View Order If you cannot find the inf... View Topic
Submit a return request (30 Days Returns Policy) Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return. 1. Log in to your account: 1. In the Email field, enter your email ... View Topic
You must report any defect within ten days after receiving your item. You will be given a replacement if possible. If we are unable to replace the item due to low stock, you will be fully refunded instead. If 10 days have passed, you can either: - Retu... View Topic
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