If you suspect the battery on your mouse could be defective, check the following:
- In the software, change your polling rate to 125Hz, and DPI Effect to OFF. How many hours does your battery last?
- When plugging your mouse into your computer, what is the color and effect of the LED?
- Turn off your mouse, plug it in directly with the cable, does it work? What color and effect is the LED?
- Have you tried charging your mouse with the ON/OFF switch OFF?
- Have you made sure your dongle is not connected while you charge your mouse?
- Have you checked that your mouse battery is really depleting fast, and it's not just the battery percentage being inaccurate?
Defective batteries are rare and usually won't last more than an hour. But if your battery is defective, contact our support team for assistance: pulsar.gg/support