If you're experiencing issues with your keyboard, check the troubleshooting steps below for assistance.
👉Check for firmware updates
Making sure your firmware is up to date will solve most of the issues that could appear on your keyboard. Therefore, check for updates regularly so you can enjoy the latest technology available.
👉Check keyboard connection
Disconnect the keyboard and then connect it again. Test using a different cable and a different USB port as well.
👉Factory reset
You can perform a factory reset by pressing Fn + Esc for three seconds. Warning: doing this will reset your keyboard settings, so make sure to note them down in advance.
If your issue is not solved by following the steps here, make sure to contact our support team by clicking here and we'll find a solution.