I lost my dongle. What can I do now?

Pulsar Yaco

June 11, 2026 04:48 Updated

If you're using a 1k dongle on X2 v2, X2H, X2A, or Xlite v3:

Check if stock is available here https://www.pulsar.gg/collections/dongle
If you're using the 4k dongle included with your eS mouse that's not eS FS-1:

Check if stock is available here https://www.pulsar.gg/products/4k-dongle-for-es-mouse-series
If you're using the 4k dongle that was not included with your mouse:

https://www.pulsar.gg/collections/dongle/products/pulsar-4k-dongle (check compatibility here: 4k and 8k Dongle - Compatibility)
If you're using the 8k dongle that was not included with your mouse:

https://www.pulsar.gg/collections/dongle/products/8k-dongle (check compatibility here: 4k and 8k Dongle - Compatibility)
If you're using a different model, or the 4k/8k dongle that was included with your mouse:

Please send a ticket sending a picture of the label on the back of your mouse and saying that you lost your dongle. We'll do our best to try to find a solution for you.