If you are experiencing any connection issues with your eS mouse or need to reconnect it, don't worry! We have a solution for you. To re-pair your eS mouse after disconnection, you will require the eS exclusive repair tool. However, please note that this tool is not available on our website.

To request the eS exclusive pairing tool, kindly raise a ticket at https://support.pulsar.gg/support. When raising the ticket, please specify your eS mouse model name and describe the issue you are facing. Our customer support team will respond to your ticket as soon as possible and provide you with the necessary tool to re-pair your eS mouse.

We would like to remind you that the 4K pairing tool available on our website is not suitable for the eS mouse. Therefore, it is important to request the eS exclusive pairing tool to ensure that you can successfully re-pair your eS mouse.

If you have any further questions or concerns, please do not hesitate to reach out to our customer support team. We are always here to help you with any issues you may encounter with your eS mouse.