My Xlite only works with cable (wired) but not working wirelessly.


Check:

1. Directly plug the dongle into your PC.

If works: 

Your adopter or cable is bad. 

A. Please change to another USB-C cable to check if the cable is bad.

B. If cable works, your adopter is bad. 


In case of A or B, please contact support for repair or replacement. 


If not works: 


Please check if your PC is recognizing the dongle. 


A. No it does not even recognize the dongle. 


Your receiver (dongle) is bad. Please contact support for repair or replacement.

B. It does recognize the dongle. 


You will need to do the paring process. 

To learn more about paring, please click here.